Privacy Policy

This Privacy Policy explains how Releaf Superfoods Ltd ("Releaf", "we", "us") collects, uses, and protects your personal information when you visit our store or place an order. Releaf Superfoods Ltd is a company registered in England and Wales, and we handle your personal data in line with UK data protection law, including the UK GDPR. We sell to customers across the GCC (United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, and Bahrain), and this policy applies wherever you shop with us.

What information we collect

  • Contact details: your name, email address, phone number, and delivery address.
  • Order information: the products you buy, your order history, and delivery details.
  • Payment information: payments are handled securely by our payment processors, including Shopify Payments. We never see or store your full card details.
  • Device and analytics data: information such as your IP address, browser type, pages visited, and how you use our site, collected through cookies and similar technologies provided through Shopify.

How we use your information

  • To process, fulfil, and deliver your orders, and to keep you updated about them.
  • To provide customer support and respond to your questions.
  • To send you marketing emails about products and offers, but only if you have opted in. You can unsubscribe at any time.
  • To understand how our store is used and improve our products and shopping experience.
  • To meet our legal obligations, such as tax and accounting requirements.

Cookies

Our store runs on Shopify and uses cookies and similar technologies. Some cookies are essential, for example to keep items in your cart and complete checkout. Others help us understand how visitors use the site through analytics. You can manage or block cookies in your browser settings, although some parts of the store may not work properly without essential cookies.

Who we share your information with

We never sell your personal information. We share it only with trusted service providers who help us run our store, and only as far as needed to do their job:

  • Shopify, which hosts our store and processes orders on our behalf.
  • Payment processors, who handle your payment securely.
  • Shipping carriers, who need your name, address, and contact details to deliver your order.
  • Email and marketing providers, who help us send messages you have signed up for.

International transfers

Your information may be processed in the UK, the EU, or the US by the service providers listed above. Whenever your data is transferred internationally, we make sure appropriate safeguards are in place, such as recognised contractual protections, so that your information stays protected to the standards required by UK data protection law.

How long we keep your information

We keep your order and account information for as long as we need it to fulfil your orders, handle any refunds under our 60-day money-back guarantee, and meet our legal obligations, such as tax and accounting rules. If you have opted in to marketing, we keep your details until you unsubscribe. We delete or anonymise information we no longer need.

Your rights

You have rights over your personal information, including the right to:

  • Ask for a copy of the information we hold about you.
  • Ask us to correct information that is inaccurate or incomplete.
  • Ask us to delete your information, where we no longer need to keep it.
  • Unsubscribe from marketing at any time.

To exercise any of these rights, email us at info@releafsuperfoods.com and we will respond as quickly as we can.

Marketing choices

You will only receive marketing emails from us if you have opted in. Every marketing email includes an unsubscribe link, and you can also email us at info@releafsuperfoods.com to opt out at any time. Unsubscribing does not affect emails we need to send about your orders.

Children

Our store and products are not directed at children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please email us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time, for example if our services or legal requirements change. The latest version will always be posted on this page.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, email us at info@releafsuperfoods.com. We are always happy to help.